Re: Justification for modifications?

[Booth Martin <booth@xxxxxxxxxxxx>]

I'd have two thoughts Ron.

The first is this:  I believe in the iceberg theory of problems.  For 
every user problem that you see there are 9 more just like it lurking 
under the surface.

Second thought:  Would it be useful to have an "Orders Group" to which 
qualified users could be added?  The quantity fields could be protected 
for all users, excepting those in the "Orders Group"?   Be sure your 
offending user does not get added to the "Orders Group."   I have an 
idea that  this might harvest some unseen rewards.




Ron Adams wrote:
> I have a question and slight rant I wanted to throw at the group.
>
> My customer service group at one of our 4 locations is requesting a change
> to the sales order entry application to prevent users from entering a date
> in the quantity field. More specifically, they want to restrict access
> to all fields except the dates on the screen for the order planners whose
> specific task is to maintain orders entered by the CSRs and add realistic
> expected ship dates. Mind you, this change is necessitated by the fact that
> one particular user keeps entering the date in the quanitity field at least
> once a month which causes the bookings reports to show incorrect amounts.
> There are 4 other planners who have no problem with the way the system works
> and have never had this problem in the 7+ years I've been here. The system
> requires the user to press Enter twice before advancing to the next order
> line, and it shows a status screen when they complete the order. So, it's
> not like they can do it without seeing their mistake, unless their just
> lightning fast in their keystrokes and/or not paying attention to what
> they're doing.
>
> I'm not against making changes to the system where they make sense and it
> will help the users do their job more efficiently. However, where do I draw
> the line between what would be a reasonable improvement and a stupid-user
> proofing fix.
>
> Thanks,