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Some time ago, we switched from check in snail mail, with remittance advice, to money straight to bank, followed by information from customer spelling out what invoices they paying with the $, and what discounts they taking. Typically they are paying for over 100 invoices at a time.
Several customers have transferred several offices off-shore, without ensuing that the new staff understand remittance advices, accounting, or the English language. Previously when they neglected to send remittance info, one phone call & it fixed in a day. Now it is taking several months of phone calls to get the info on what each payment is for. This means we always have tens of thousands of dollars into bank, not able to post to right receivables accounts until later fiscal month.
Perhaps this thread belongs on some list other than M-L. Sorry I behind in processing my e-mail. Very busy trying to resolve stuff like MSGID(CPD0172) from menu option, decimal data error in SQL, etc.
Al Macintyre
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