Re: Printer problems

Michael:

We get similar problems with Canon Imagerunners (multifunction 
printers/scanners/copiers) in a completely different configuration. We 
have iSeries Access emulation sessions connecting the AS/400 to them. Most 
of the time they hang in there. However, if an emulation session 
disconnects, for any reason, it will not reconnect if *any* of the paper 
trays is empty even if it is a tray that is *never* used except for 
copying.

It appears to this non-expert that the paper-out signal generated by the 
hardware, intended for the expected management software (usually 
Windows-based), is being misinterpreted by the iSeries Access session as a 
device failure signal. After the tray is filled and emulation is 
restarted, the signal is apparently ignored. A real pain, among others 
caused by having too many layers of control in the printer output data 
stream. We will probably purchase basic laser printers, directly connected 
via ethernet to the AS/400, as the solution.

Darrell

Darrell A. Martin  -  630-754-2187
Manager, Computer Operations
dmartin@xxxxxxxxxxxxx

midrange-l-bounces@xxxxxxxxxxxx wrote on 11/08/2006 01:37:23 PM:

I was wondering if anyone else has experienced this problem. 

We have a couple of printers (savin copier/printers) that previously
were set up as Remote Outqs.   These have been converted to *lan
printers.  Now that they are *lan printers we are experiencing a fairly
high rate of ended printers.  This seems to coincide with receiving
'Paper Tray needs attention' message.  However I have tested every
scenario I can think of related to how/when the messages are answered
and I cannot reproduce the problem.   This happens once or twice a day
usually.  I'm finding it difficult to track because I don't know about
the problem until its already occurred. 

Michael Smith

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