Re: iSeries Support Question

["Richard ECUYER" <recuyer@xxxxxxx>]

solar time perhaps ?

----- Original Message ----- 
From: "Turnidge, Dave" <DTurnidge@xxxxxxxxxxxxxxxxxxxx>
To: "Midrange Systems Technical Discussion" <midrange-l@xxxxxxxxxxxx>
Sent: Monday, October 16, 2006 3:15 PM
Subject: RE: iSeries Support Question


> WOW!!  27x7!!
>
> -----Original Message-----
> From: midrange-l-bounces+dturnidge=oldrepublictitle.com@xxxxxxxxxxxx
> [mailto:midrange-l-bounces+dturnidge=oldrepublictitle.com@xxxxxxxxxxxx]
> On Behalf Of Jones, John (US)
> Sent: Monday, October 16, 2006 8:14 AM
> To: Midrange Systems Technical Discussion
> Subject: RE: iSeries Support Question
>
> Oh, it's real time.  If I happened to be awake I could call at 3AM on
> Christmas Day and get an operator.  I've gotten calls from them at 1AM
> in the past when there were issues with backups.
>
> The service provider we use has a fair number of other iSeries clients,
> including other global companies.  They themselves have multiple
> facilities and teams of staff, not just a couple of individuals.
>
> At least one of their technical staff monitors this list and replies on
> occasion.
>
> John A. Jones, CISSP
> Americas Information Security Officer
> Jones Lang LaSalle, Inc.
> V: +1-630-455-2787 F: +1-312-601-1782
> john.jones@xxxxxxxxxx
>
> -----Original Message-----
> From: midrange-l-bounces@xxxxxxxxxxxx
> [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Jonathan Mason
> Sent: Monday, October 16, 2006 7:56 AM
> To: 'Midrange Systems Technical Discussion'
> Subject: RE: iSeries Support Question
>
>
>
> > Operations - 27x7 monitoring for system messages, tape handling,
> > backups
> and offsite tape rotation, scheduled
> > procedures, some calls to IBM support (mostly for hardware issues like
> failed disks).
>
> Is that real time or what Operations would have you believe... ;-)
>
>
>
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