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  3. April 2006

RE: 2005 best year for iSeries in a DECADE

Me, I have the opposite.  In fact, coincidentally I JUST threw a disk drive.
I mean literally as I was reading your message, Al.  And I called IBM and
they'll be out here to replace the drive tonight.  No muss, no fuss, no
charge.

I'm okay with that.

Joe

> From: Al Mac
> 
> Incidentally, we switched to 3rd party support because
> * IBM raised prices on wall outlet to IT responsibility
> * IBM dropped support for us paying on the installment plan as we use the
> equipment
> * We were sick and tired fighting IBM over errors in their billing
> * Third party support supposedly doing same as what IBM does significantly
> lower pricing,
> 
> so far service calls were surprisingly superior to IBM support ... that we
> had not expected

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