Should users have a say in the software development process?

Aren't there two approaches?

1.  Ivory tower technique

Programmer interviews user; takes notes; disappears for six months; presents
program which is a) not exactly what the user wanted, and, b) now out of date
as the business has changed.

2.  Heuristically designed

Involves the user at each milestone to be sure programmer is on the right track;
 has the advantage of getting user buyoff at each stage; ends in happiness and
nirvana for company

Jerry

Jerome Draper, Trilobyte Software Systems, since 1976
Network and Connectivity Specialist -- Mac's, LAN's, PC's, and iSeries
Representing WinTronix, Synapse, Nlynx, Netopia, HiT, and others .....
(415) 457-3431; (415) 258-1658 fax; http://www.trilosoft.com