Re: Fax/400 slow & high call failure rate on V5R3 with internal modems

http://www-912.ibm.com/n_dir/nas4apar.NSF/4bed1015550802c186256a8800493bcb/54ffee4ce0547da786256b0300421a08?OpenDocument

Neil Palmer wrote:

Ron,

Well, we have all the PTF's there are already applied.
 Nothing else of use in the job log, here's an example
of one of the errors:
Message ID . . . . . . :   FAXC708       Severity . .

. . . . . : 20 Message type . . . . . : Completion Date sent . . . . . . : 11/30/05 Time sent . . . . . . : 09:11:29 Message . . . . : A fax communications failure occurred while processing SNDFAX request to telephone number 14402459669. Cause . . . . . : While attempting to send spooled file OE526RT number 000002 from job 024961/BARRYS/CLW04E2 to telephone number 14402459669, a fax communications failure occurred. Recovery . . . : Retry the SNDFAX request at a later time. Before the error occurred 00001 pages were sent. The Fax Adapter/Modem return codes are X'FFFE' X'00E0' X'0000'. Technical description . . . . . . . . : Fax controller module I.D. is X'F4000011'.

The external modem is doing fine (maybe 50-70 seconds
per page on the same faxes, which do have overlays) -
if the issue was with the memory allocated to the fax
subsystem wouldn't we still have issues with the
external modem?

The times for faxing from the internal modems are
poor, even locally.  We're using the same phone line
that was connected to the internal modem now moved to
the external, and the times are far quicker (and NO
fcall ailures so far with the external modem - we were
geting call failures maybe 15-20% of the time with the
internal modems).

...Neil

--- Ron Adams <rondadams@xxxxxxxxx> wrote:

We have a 520 running FAX400 with the 4-port
internal modem and have seen
this problem.
Our average times are about 30-45 seconds per call
with 1-2 pages.
The only time we see high fax times or call duration
is for large faxes.

Are you sending complex AFP documents? Do you have
enough memory allocated
to the fax subsystem?
Are you able to get faxes to your local fax, and do
they come out okay, and
in a decent timeframe?
Is there maybe some communications problems going
on? Is there any other
information in the job log along with FAXC708? I saw
where there was a PTF
addressing FAXC708 issues, but it's been a while
back.

Neil Palmer, Cambridge, Ontario, Canada
(This account not monitored for personal mail,
remove the last two letters before @ for that)


        

        
                

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