Re: Fax/400 slow & high call failure rate on V5R3 with internal modems

Ron,

Well, we have all the PTF's there are already applied.
 Nothing else of use in the job log, here's an example
of one of the errors:
Message ID . . . . . . :   FAXC708       Severity . .
. . . . . :   20         
Message type . . . . . :   Completion                 
                        
Date sent  . . . . . . :   11/30/05      Time sent  .
. . . . . :   09:11:29   
                                                      
                        
Message . . . . :   A fax communications failure
occurred while processing     
  SNDFAX request to telephone number 14402459669.     
                        
Cause . . . . . :   While attempting to send spooled
file OE526RT number       
  000002 from job 024961/BARRYS/CLW04E2 to telephone
number 14402459669, a fax 
  communications failure occurred.                    
                        
Recovery  . . . :   Retry the SNDFAX request at a
later time.  Before the      
  error occurred 00001 pages were sent.  The Fax
Adapter/Modem return codes    
  are X'FFFE' X'00E0' X'0000'.                        
                        
Technical description . . . . . . . . :   Fax
controller module I.D. is  X'F4000011'.               
                                                 

The external modem is doing fine (maybe 50-70 seconds
per page on the same faxes, which do have overlays) -
if the issue was with the memory allocated to the fax
subsystem wouldn't we still have issues with the
external modem?

The times for faxing from the internal modems are
poor, even locally.  We're using the same phone line
that was connected to the internal modem now moved to
the external, and the times are far quicker (and NO
fcall ailures so far with the external modem - we were
geting call failures maybe 15-20% of the time with the
internal modems).

...Neil

--- Ron Adams <rondadams@xxxxxxxxx> wrote:

> We have a 520 running FAX400 with the 4-port
> internal modem and have seen
> this problem.
> Our average times are about 30-45 seconds per call
> with 1-2 pages.
> The only time we see high fax times or call duration
> is for large faxes.
> 
> Are you sending complex AFP documents? Do you have
> enough memory allocated
> to the fax subsystem?
> Are you able to get faxes to your local fax, and do
> they come out okay, and
> in a decent timeframe?
> Is there maybe some communications problems going
> on? Is there any other
> information in the job log along with FAXC708? I saw
> where there was a PTF
> addressing FAXC708 issues, but it's been a while
> back.


Neil Palmer, Cambridge, Ontario, Canada
(This account not monitored for personal mail,
remove the last two letters before @ for that)


        

        
                
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