Re: Profile self-service

[rob@xxxxxxxxx]

I don't think it defeats the purpose for a security officer or 
administrator.  Ever use a web site with a password?  Now, figure you're a 
nation wide bank with 2 million customers.  Now how many Pakistanis would 
you have to employ just to reset user's passwords?  And wouldn't they ask 
the same sort of questions that a good program could ask?  Mother's maiden 
name or some such thing.  That's the purpose of a good challenge question 
system.

We've analyzed our help desk calls for our internal users.  A vast bulk of 
the calls fit two categories:  Resetting printer writers, and, resetting 
passwords.  We've tackled the first and now it's time to move on to the 
second.  We were looking at adding another help desk person.  Sad to see 
this not happen.  Gal we had in mind lives about two miles away and is 
dying to get back in to programming after her layoff from another company. 
 With the economy the way it is, this looked like the best way to sneak 
another person in.  Start her out at the help desk and move her into 
programming.

Rob Berendt