RE: Byteware fee for license transfer

Jeff (and all concerned),
Fear not. I just got off the phone with Heather from Technical support at
Byteware. When you let them know you are actually planning the cutover, they
will issue you a temporary license for your new system to get you through
the cutover. She also confirmed that the software is on the V5R3 CD's and
that they do have a trial built in to assist with migrating to the new
machine. 

As far as the fee to move, that's up to the vendor. It probably does cost
them something to get the license processed for the new machine and $250
isn't a great deal, but I do understand your frustration with having to pay
for something that will run on your new machine without modification for
which you already have a license. 

If you will contact me offline, I can give you the contact information for
the person who handles machine transfers.

John Brandt 
iStudio400.com 
(903) 523-0708 
Home of iS/ODBC - MSSQL access from iSeries and RPG. 




-----Original Message-----
From: Jeff Crosby [mailto:jlcrosby@xxxxxxxxxxxxxxxx]
Sent: Wednesday, November 10, 2004 2:06 PM
To: 'Midrange Systems Technical Discussion'
Subject: Byteware fee for license transfer


I just ordered an i5 520.  We will be trading in our 270.  Both are in P10
software tier.  I contacted all vendors where we have 3rd party software (7
altogether).  All of them said just to let them know after we move to the
new machine and they will get us a new license key based on the S/N.  Every
vendor except Byteware (Stanguard Antivirus).

Byteware says:

1) It will cost us $250 to transfer to the new machine.  They are not
sending new software or anything to us whatsoever.  There is nothing
model-specific in their antivirus product, per them.  The only thing they
are doing is providing a new license key.

2) And we must run a "Permanent Transfer Authorization Program" on the old
system before we can have the code for the new system.  Their literature
says this program will "permanently uninstall the Byteware products.  This
is a permanent transfer and once the program is run on your old system you
will not be able to restore the software back to the old system, ever.  This
is a permanent transfer."  This means we either a) cannot test it on the new
machine until live cutover, or b) will not have antivirus protection on the
current production system.

Does any of this sound reasonable?

-- 
Jeff Crosby
Dilgard Frozen Foods, Inc.
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531

The opinions expressed are my own and not necessarily the opinion of my
company.  Unless I say so.



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