RE: Disappearing exit points (Jeff Crosby) -- MIDRANGE-L

Steve wrote:
> Jeff - Here is something to try.  It is from SI06294, Missing 
> System-Supplied Exit Points.  I can send you a document 
> off-line if you would like about SI06294.
> 
> CALL QSYS/QUSDRGPT PARM('EXIT_NOT_FOUND      '  'NOTF0UND' 
> X'00000000')
>                                                               
>  After the recovery code has run, all exit points stored in   
>  the                                                          
>  registration object (QUSRSYS/QUSEXRGOBJ) should be           
>  displayed       via the WRKREGINF command.  This is object   
>  type *EXITRG                                                 

I found the document and printed it.  Thanks.

-- 
Jeff Crosby
Dilgard Frozen Foods, Inc.
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531

The opinions expressed are my own and not necessarily the opinion of my
company.  Unless I say so.
 

> -----Original Message-----
> From: midrange-l-bounces@xxxxxxxxxxxx 
> [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of 
> Steve.Hinrichs@xxxxxxxxxxxxxxx
> Sent: Thursday, October 28, 2004 10:26 AM
> To: midrange-l@xxxxxxxxxxxx
> Subject: Re: Disappearing exit points (Jeff Crosby)
> 
> 
> 
> 
> 
> 
>                                                               
> 
> 
> 
> 
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> Steven Hinrichs
> Software Engineer
> Help/Systems Inc.
> Phone: 952.563.1672
> Fax: 507.356.2285
> steve.hinrichs@xxxxxxxxxxxxxxx
> 
> >
> > message: 6
> > date: Thu, 28 Oct 2004 07:26:10 -0500
> > from: "Jeff Crosby" <jlcrosby@xxxxxxxxxxxxxxxx>
> > subject: Disappearing exit points
> >
> > This has been quite a week.
> >
> > After Monday night's (10/25) SAVLIB(*NONSYS) backup in a restricted
> state,
> > neither FTP nor REXEC would start again.  This is a real 
> problem for 
> > us since that is how _all_ our sales reps orders get into 
> the iSeries.
> After
> > trying everything I could think of (which doesn't take 
> long) I opened 
> > a
> PMR
> > with Supportline.  What the tech determined after a relatively short
> period
> > was that all the exit point for FTP and REXEC were gone.  
> Completely.  
> > In toto.  It wasn't just that the programs weren't listed 
> in the exit
> points, I
> > mean the actual exit points themselves did not exist.
> >
> > It was a known problem that usually happens 'right after a release
> update'.
> > I upgraded this 270 to V5R3 a month ago, and we do a SAVLIB(*NONSYS)
> every
> > night so it had quite a number of chances to fail.  He had me do a 
> > couple
> of
> > program calls out of lib QTCP that reinstalled all the exit 
> points and
> all
> > was well.  Or so I thought.
> >
> > Tuesday at 1pm or so, I did a CHGSMTPA (which will be the subject of
> another
> > post later).  When that didn't work as planned, I changed 
> it back and
> tried
> > to STRMSF and STRTCPSVR(*SMTP).  MSF would not start.  No 
> email in or
> out.
> > One of the escape messages indicated an exit point program. 
>  I called
> back
> > in on that same PMR, thinking it might be related.
> >
> > To make a long story short, it wasn't related.  We were 
> without email
> Monday
> > afternoon, all day Tuesday, and I missed part of a WDSC seminar 
> > Wednesday morning getting it straightened out.  MSF was 
> missing 15 exit points.
> They
> > had disappeared between Monday night and Tuesday noon.  It took a 
> > _long_ time for the tech to find it, but there was an internal 
> > document that started out with the following:
> >
> >
> |-------------------------------------------------------------
> -------------|
> 
> > | These exit points and exit programs are for QMSF/ SNADS and any 
> > | other
> |
> > | application that will be using the mail server framework 
> exit points
> and |
> > | programs.  These are part of the Operating System and 
> should always
> exist|
> > | if the installation was completed correctly.
> |
> > |
> |
> > | On occasion, errors may be encountered with the system load and 
> > | some,
> if |
> > | not all, of the exit programs will be missing.  The data 
> below can 
> > | be
> |
> > | used by IBM Support to get the exit programs re-defined.
> |
> > |
> |
> > | These should not be faxed to the customer.  Walk-through 
> assistance 
> > | on
> |
> > | the exit programs should be worked under a Consult Line contract.
> |
> >
> |-------------------------------------------------------------
> -------------|
> 
> >
> > What followed was a list of 26 exit points that might be 
> missing.  We
> were
> > missing 15 of them.  Note the last line.  There is no program to put
> these
> > back in, IBM wants to charge Consult Line fees to fix a 'failed 
> > installation'.  The installation showed no failure a month ago and 
> > worked for that long.  Note also the document was also not 
> to be faxed 
> > to me,
> the
> > customer.  I put the exit points in manually.  My other 
> alternatives 
> > were
> 1)
> > reload TCP1, 2) reload OS/400, or 3) pay IBM to do 1 or 2.  
> The tech 
> > also told me that a complete reload would not necessarily 
> fix the problem.
> >
> > Hey, this goes a long way toward increasing my trust in 
> IBM.  Why the 
> > secrecy?  I think I will call back and talk to a duty manager or 
> > someone
> to
> > try to find out the whole story here.  Any suggestion of 
> who to call 
> > is welcome.  The handling of this sounds more like 
> Microsoft than IBM.
> >
> > --
> > Jeff Crosby
> > Dilgard Frozen Foods, Inc.
> > P.O. Box 13369
> > Ft. Wayne, IN 46868-3369
> > 260-422-7531
> >
> > The opinions expressed are my own and not necessarily the 
> opinion of 
> > my company.  Unless I say so.
> >
> >
> 
> 
> --
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