RE: PTF SPECIAL INSTRUCTIONS

["Ingvaldson, Scott" <SIngvaldson@xxxxxxxxxxxx>]

The reason that IBM asks you to update your PTF's is so that they have a
current code base from which to start diagnosing the problem.  Supportline
reps can spend days trying to diagnose/fix a problem that may have been
fixed with a PTF months ago (and sometimes not well documented.)  In your
particular case it would not appear that PTF's would be the issue, but I've
seen stranger things.

Regards,

Scott Ingvaldson
iSeries System Administrator
GuideOne Insurance Group   

-----Original Message-----
date: Mon, 18 Oct 2004 09:01:07 -0500
from: "Dwayne Allison" <Dwayne.Allison@xxxxxxxxx>
subject: RE: PTF SPECIAL INSTRUCTIONS

We have a guy that comes in and take care of that for us.  The issue came up
because we have two Infoprint 70 printers that the IBM tech. came out and
update the driver information on them.  On one of the printer we have a
display that it's printing, the system says it printing, but nothing is
coming out.  IBM has changed the board in the printer and several other
thing to correct the problem.  Now they are saying that we need to update
our PTF'S.  My question to them is if this is true, why we don't have this
problem on the other printer?

   
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