RE: PTF SPECIAL INSTRUCTIONS

We've check the configuration on both printer and they are the same.  The Tech 
also pull the board from the printer that's working fine and placed it on the 
printer that say it printing and it not, and we are getting the same issue.  
Now we have determine it happen when we get a paper jam.

-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx]On Behalf Of Steve Morrison
Sent: Monday, October 18, 2004 9:19 AM
To: Midrange Systems Technical Discussion
Subject: RE: PTF SPECIAL INSTRUCTIONS


Dwayne,

Before getting too involved in updating the system, be sure to print a
CONFIGURATION PAGE from each printer. Under the Printer Details section,
check that the code levels on both printers are the same. Looking at
Configuration Page from an Infoprint 40, there are code levels for CTL
(controller microcode), PCL (HP PCL), PS (PostScript), EN (ethernet?), TX
(Twinax controller), and IPDS. Your tech should have made sure that your
printers are on a current code level, but you might want to double check.
You can also get downloads from www.printers.ibm.com



Steve Morrison
Beacon Insurance
940-720-4672 

-----Original Message-----
From: Dwayne Allison [mailto:Dwayne.Allison@xxxxxxxxx] 
Sent: Monday, October 18, 2004 9:01 AM
To: Midrange Systems Technical Discussion
Subject: RE: PTF SPECIAL INSTRUCTIONS

We have a guy that comes in and take care of that for us.  The issue came up
because we have two Infoprint 70 printers that the IBM tech. came out and
update the driver information on them.  On one of the printer we have a
display that it's printing, the system says it printing, but nothing is
coming out.  IBM has changed the board in the printer and several other
thing to correct the problem.  Now they are saying that we need to update
our PTF'S.  My question to them is if this is true, why we don't have this
problem on the other printer?


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