Thanks, Rob. 

Now that you mention it, I do recall hearing Consult Line mentioned before.
Haven't had to do it though as I usually read the doc and try to do it
myself before calling for help, at least for operational issues.



date: Fri, 19 Mar 2004 10:26:46 -0500
from: rob@xxxxxxxxx
subject: Re: SupportLine bundle (was Scoop on v5r3 CL enhancements)

I have contacts with Support Line on a daily basis, if not sooner.  It's 
mainly for defect, and some minor operational considerations.  However, if 
the operational considerations get too intense, or if you get a real jerk 
on the line, you may be referred to Consult Line.  Consult Line is another 
contract, and it's hourly.  I've been lucky.  Other than the complete 
dissatisfaction of being referred to it in the first place, every time 
that I went there they later realized that they have a problem and it went 
back to Support Line and I didn't get charged.  I sure wouldn't count on 
it though.

Think of it as some people on this list.  If you say, I read the RPG 
reference  manual and op code section says that if I do x = 1 + 1; but it 
still doesn't work, that will probably be Support Line.  But if you call 
up and ask how to add two numbers together in RPG you're going to Consult 
line.  (Feel free to change Consult line to an adjective and add hell as 
the noun.)

Rob Berendt

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