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  3. February 2004

Re: SDM1002 on Service Agent connect via VPN

Neil, I'm curious - are those systems live on the Internet - i.e., they have valid Internet addresses? Or do they hop to an iSeries with a valid IP address? I don't believe the VPN method works if you are behind a NAT-type router, unless you have an iSeries outside of your protected network.

If the iSeries is a 192.168.x.x type box (or equivalent class A or B), and you can get out via VPN, I'd love to know how, without a box to hop to. I wondered (but have not tried) whether it'd work with a DMZ-type setting on our LinkSys to the iSeries, with port forwarding through the router. Of course, both those are not anything I'd want to do with a production box.

Vern

At 03:23 AM 2/10/2004 -0500, you wrote: 
I have several V5R2 systems with Service Agent (Service Director)
configured, and the connection to IBM via external 7852 modems (SDLC
dial).  Works fine - Service Director places Test calls, does the
automatic PTF check weekly - no problems.

On a couple of systems I configured IBM Universal Connection (VPN over
Internet).  SNDPTFORD and SNDSRVRQS *TEST work fine over the VPN
connection.  Service Agent refuses to connect and issues SDM1002 messages
(not able to place a service call).  I've been testing by creating a Test
problem.  WRKPRB shows the test problem as OPEN, and within a minute
changes to PREPARED - and QSYSOPR shows the SDM1002 error message.  I can
run SNDSRVRQS *PREPARED and the PREPARED problem is SENT, but Service
Director refuses to do this itself.  Any clues ?

...Neil



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