RE: Weird printing issue

["Carl Galgano" <cgalgano2@xxxxxxxxxxxxxxxxx>]

John and Cindi, thanks for your suggestions.
cjg

Carl J. Galgano
EDI Consulting Services, Inc.
600 Kennesaw Avenue, Suite 400
Marietta, GA  30060
(770) 422-2995 - voice
(419) 730-8212 - fax
mailto:cgalgano@xxxxxxxxxxxxxxxxx
http://www.ediconsulting.com
AS400 EDI, Networking, E-Commerce and Communications Consulting and
Implementation 
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I have a weird printing problem.

Printer is a HP2100TN, connected to the AS400 via Ethernet/IP.  The printer
has 2 paper trays plus the manual feed envelope tray.  Printer has been in
service for almost 2 years and as far as I know, has worked fine.  Today the
users called to say all of a sudden, in the last 2 weeks, reports from the
AS400 require pushing the "resume" button after each page.

I did verify this by printing a rather long MS Word document to the printer,
but if I sent a 2 page job log, a resume is required.

I looked at the web interface to the printer, and it shows the printer is
out of paper, even though it has plenty of paper.  I suspect that reports
from the AS400 are pulling from the wrong drawer, and pressing the resume
key tells the printer to pull paper from the default paper drawer.  Even if
I knew this to be true, I'm not sure what to do about it.

AFAIK, this has never been a problem, nothing has been upgraded or
changed.(at least as much as I can get anyone to admit).  The box is at 5.2.

Anyone have any ideas?