Weird printing issue

["Carl Galgano" <cgalgano2@xxxxxxxxxxxxxxxxx>]

I have a weird printing problem.

Printer is a HP2100TN, connected to the AS400 via Ethernet/IP.  The printer
has 2 paper trays plus the manual feed envelope tray.  Printer has been in
service for almost 2 years and as far as I know, has worked fine.  Today the
users called to say all of a sudden, in the last 2 weeks, reports from the
AS400 require pushing the "resume" button after each page.

I did verify this by printing a rather long MS Word document to the printer,
but if I sent a 2 page job log, a resume is required.

I looked at the web interface to the printer, and it shows the printer is
out of paper, even though it has plenty of paper.  I suspect that reports
from the AS400 are pulling from the wrong drawer, and pressing the resume
key tells the printer to pull paper from the default paper drawer.  Even if
I knew this to be true, I'm not sure what to do about it.

AFAIK, this has never been a problem, nothing has been upgraded or
changed.(at least as much as I can get anyone to admit).  The box is at 5.2.

Anyone have any ideas?

Carl J. Galgano
EDI Consulting Services, Inc.
600 Kennesaw Avenue, Suite 400
Marietta, GA  30060
(770) 422-2995 - voice
(419) 730-8212 - fax
mailto:cgalgano@xxxxxxxxxxxxxxxxx
http://www.ediconsulting.com
AS400 EDI, Networking, E-Commerce and Communications Consulting and
Implementation 
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