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Jeff

Let me heartily recommend the Problem Reporting site. You get your problem directly to iSeries people, there's no front-end phone center, if you need a phone call you can get it. You just need to type in good descriptions of your issue. With SupportLine you have complete access. It's been wonderful for me for years. You are actually entering the info in the same database that support does.

Go to www.iseries.ibm.com/support and look for the "Report a problem" link - or something like that.

Vern

At 03:39 PM 1/26/2004 -0500, you wrote:
I opened a call with Supportline today regarding my inability to record
macros in iSeries Access for Windows.  Here is my experience.

Dialed 800-IBM-SERV, option 2 for software like I'm supposed to.  At this
point the 'system' started taking the options for me.  I ended up in the PC
hardware support area.  Needless to say the guy had no clue what an iSeries
was.  Asked me repeatedly, Netfinity?  Intellisomething-or-other?  Over and
over.  Finally asked for the 4-digit product number.  Gave him 9406.  After
a few minutes he decided that was an AS/400 and I was in the wrong area.  No
&@#* Sherlock!  I already told you that! <g>

After being place on hold for 10 minutes he came back and told me to dial
800-237-5511.  I informed him this was the old software support number and
it wouldn't work because it would just take me to the 800-IBM-SERV number.
On hold again.  Came back with 800-426-7834, opt 70.

Called that.  This is PC area too.  After another 10 minutes or so, I
finally got to the correct area to start a new call.  For the product I told
her iSeries Access for Windows.  She couldn't find it.  Could only find
iSeries Access for Web.  On a hunch, I said try Client Access Express.
Whoa!  There it is (How long ago did IBM change the name on that?  6
months?).  Gave me a PMR# and transferred me.  No one came to the line so I
finally pressed 1 to leave a message.  Never had to do that before.

All told, it took 45 minutes. Still waiting on callback.

--
Jeff Crosby
Dilgard Frozen Foods, Inc.
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531



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