Supportline

I opened a call with Supportline today regarding my inability to record
macros in iSeries Access for Windows.  Here is my experience.

Dialed 800-IBM-SERV, option 2 for software like I'm supposed to.  At this
point the 'system' started taking the options for me.  I ended up in the PC
hardware support area.  Needless to say the guy had no clue what an iSeries
was.  Asked me repeatedly, Netfinity?  Intellisomething-or-other?  Over and
over.  Finally asked for the 4-digit product number.  Gave him 9406.  After
a few minutes he decided that was an AS/400 and I was in the wrong area.  No
&@#* Sherlock!  I already told you that! <g>

After being place on hold for 10 minutes he came back and told me to dial
800-237-5511.  I informed him this was the old software support number and
it wouldn't work because it would just take me to the 800-IBM-SERV number.
On hold again.  Came back with 800-426-7834, opt 70.

Called that.  This is PC area too.  After another 10 minutes or so, I
finally got to the correct area to start a new call.  For the product I told
her iSeries Access for Windows.  She couldn't find it.  Could only find
iSeries Access for Web.  On a hunch, I said try Client Access Express.
Whoa!  There it is (How long ago did IBM change the name on that?  6
months?).  Gave me a PMR# and transferred me.  No one came to the line so I
finally pressed 1 to leave a message.  Never had to do that before.

All told, it took 45 minutes.  Still waiting on callback.

-- 
Jeff Crosby
Dilgard Frozen Foods, Inc.
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531

The opinions expressed are my own and not necessarily the opinion of my
company.  Unless I say so.