Re: Service Director

[mhshaw@xxxxxxx]

Mike,
 
5798 RZG is the LPP for Electronic Service Agent.  It is no longer called 
Service Director.  There should be a CD in the box of V5 media with this on 
it.  If not contact your IBM CE.  He has to get you a software key for 
Electronic Service Agent.  He should be able to get you the LPP as well.

<hth>

Regards,

Mike Shaw
> We are in the process of upgrading some machines (finally) from V4R4-5 to
> V5Rx.
> What is Service Director in V5Rx? Is it a separate purchased licensed
> program?
> And what is now the process/sw that "phones home" when there is a hardware,
> etc. issue?
> 
> Thanks in advance.
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