Re: Basic Support Line info?

[rob@xxxxxxxxx]

With a support line contract it should be 24x7.  I've used it at odd hours 
on a weekend.  Granted, you may not get their top-of-the-line help.  ;-)

Rob Berendt
-- 
"They that can give up essential liberty to obtain a little temporary 
safety deserve neither liberty nor safety." 
Benjamin Franklin 





Glenn Ericson <Glenn-Ericson@xxxxxxx>
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09/03/2003 12:36 PM
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Rob,
  That is Prime shift only correct?

At 10:42 AM 9/3/2003 -0500, rob@xxxxxxxxx wrote:
>There may be some information here:
>http://www-912.ibm.com/
>
>But basically you get:
>- telephone support
>- ability to check on your phone incidents over the web.  And you can
>respond and create new ones that way
>- ability to order ptf's over phone
>- ability to order ptf's via the internet
>- ability to order ptf's via the modem using ECS.  (Use the internet, 
much
>faster, and better tracking.)
>- you can open up hardware incidents over the internet.  But for some
>silly reason you cannot check on hardware phone incidents over the
>internet, unlike software.
>
>Rob Berendt
>--
>"They that can give up essential liberty to obtain a little temporary
>safety deserve neither liberty nor safety."
>Benjamin Franklin
>
>
>
>
>
>Jay Maynard <jmaynard@xxxxxxxxxxx>
>Sent by: midrange-l-bounces@xxxxxxxxxxxx
>09/03/2003 10:16 AM
>Please respond to Midrange Systems Technical Discussion
>
>         To:     midrange-l@xxxxxxxxxxxx
>         cc:
>         Fax to:
>         Subject:        Basic Support Line info?
>
>
>I just renewed the software subscription on my model 170, and, since 
there
>was no other option, signed up for support as well. Will I be getting 
some
>documentation on how to use the support services? (I'm an ex-MVS sysprog,
>so
>if it works like that did, then I should be all set plus or minus little
>details like the phone number to call and such.)
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