Re: Basic Support Line info?

There may be some information here:
http://www-912.ibm.com/

But basically you get:
- telephone support
- ability to check on your phone incidents over the web.  And you can 
respond and create new ones that way
- ability to order ptf's over phone
- ability to order ptf's via the internet
- ability to order ptf's via the modem using ECS.  (Use the internet, much 
faster, and better tracking.)
- you can open up hardware incidents over the internet.  But for some 
silly reason you cannot check on hardware phone incidents over the 
internet, unlike software.

Rob Berendt
-- 
"They that can give up essential liberty to obtain a little temporary 
safety deserve neither liberty nor safety." 
Benjamin Franklin 





Jay Maynard <jmaynard@xxxxxxxxxxx>
Sent by: midrange-l-bounces@xxxxxxxxxxxx
09/03/2003 10:16 AM
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        Subject:        Basic Support Line info?


I just renewed the software subscription on my model 170, and, since there
was no other option, signed up for support as well. Will I be getting some
documentation on how to use the support services? (I'm an ex-MVS sysprog, 
so
if it works like that did, then I should be all set plus or minus little
details like the phone number to call and such.)
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