Re: Serious service issue when ordering ptf media.

[Jeffry Kennedy <jkennedy@xxxxxxxxxxxxx>]

I ordered my CUM, Hiper and group via IPTF on Tuesday and got them yesterday via
Airborne. The only time I had a problem was when there server was down and I
keep reordering them, go three sets. I only found out about the problem because
I sent an email asking what the problem was. It sure would have been nice to
post something on the web site to tell people.

Chuck Lewis wrote:

> Too bad Rob.
>
> As I have noted, we have our new 810 in and IBM was in the last two days to
> get LPAR all setup. On Tuesday they called and asked that I submit a certain
> PTF # via our 620 (that kicked off an order for all the V5R2 PTF's; hyper,
> DB, etc.) and the next day I got TWO sets. I think the reason for two was
> that the line failed during the initial request and it must have failed
> AFTER IBM got the request but before I got the acknowledgement. So I sent
> the order again. Both arrived via Airborne... Hopefully you will get them
> today or tomorrow !
>
> Chuck
>
> -----Original Message-----
> From: midrange-l-bounces@xxxxxxxxxxxx
> [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of rob@xxxxxxxxx
> Sent: Thursday, August 21, 2003 1:17 PM
> To: Midrange Systems Technical Discussion
> Subject: Re: Serious service issue when ordering ptf media.
>
> I will probably have to do that (ftp ptf's to virtual optical drive) for
> this weekend.  I don't have any hope that IBM can get their act together in
> a timely fashion.
>
> Rob Berendt
>
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