RE: Still can't switch to Operations Console

["Segars, Steven " <Steven_Segars@xxxxxxx>]

Here is what I found out for the A600 5004 error.
Operations Console-PIP1
For use by authorized service providers.
Use this procedure to isolate an Operations Console failure. This PIP only
works with cable-connected configurations. It is not valid for network or
dial connected configurations. Read the overview <rzar5opconpip.htm> before
continuing with this procedure.
The following symptoms can be caused by iSeries Operations Console failing
to connect:
*       One of the following SRCs: 
*       A6xx 5001 or B6xx 5001 
*       A6xx 5004 or B6xx 5004 
*       A6xx 5007 or B6xx 5007 
*       A6xx 5008 or B6xx 5008 
*       The status in the iSeries Operations Console window remains
"Connecting console". 
        If the system has logical partitions, perform this procedure only
from the logical partition that reported the problem. To determine if the
system has logical partitions, go to Determine if the system has logical
partitions <rzar5lpardeterlp.htm>, before continuing with this procedure. 
        Ensure that the 2745 (or 2742 for v5r2 or later) or 2771 (or 2793
for v5r2 or later) IOA is installed into the correct position: 
*       For the Models 270, 800, and 810 - C07 
*       For the Models 820 and 825 - C06 
*       For Models 830, 840, 870, 890, SB2, and SB3 - C02 
        Ensure the Operations Console cable, P/N 97H7557, is connected to
the left connector on the adapter card. Push in the cable connector and
tighten the thumbscrews. 
        Verify the other end of the Operations Console cable is connected to
the system unit console (PC) serial port. Push in the cable connector and
tighten the thumbscrews. Note: If the PC has a 9-pin connector, you need to
use the 9 to 25 pin adapter, part number 46G0298, that was shipped with the
system. 
        The following steps will use the Windows application Hyperterminal
to determine if there is connectivity between the system unit console (PC)
and the iSeries server: 
        Use one of the following paths to start Hyperterminal: 
*       Select Start --> Programs --> Accessories --> Hyperterminal. 
*       Select Start --> Programs --> Communications --> Hyperterminal. 
        Is the Hyperterminal present? 
*       Yes: Continue with the next step. 
*       No: Install the Hyperterminal (you will need the install media for
the operating system used on the PC): 
                                Choose from the following options: 
                                If you have an install CD, place it into the
CD drive, and wait for the program to begin. Then, close the window. If the
program did not automatically start, or the install media is not a CD,
continue with the next step. 
                                If you do not have an install media, perform
the following: 
                                Click Start --> Settings --> Control Panel. 
                                Double-click Add/Remove Programs. 
                                Click either Windows Setup or Windows NT
Setup, depending on the operating system. 
                                Click Communications --> Details. 
                                Select the Hyperterminal check box. 
                                Click OK --> Apply. 
                                Follow the on-line instructions. If a window
appears in which you can replace a newer file with an older one, click Yes
to keep the newer file. 
                                Follow one of these paths to start
Hyperterminal. 
*       Click Start-->Programs --> Accessories --> Hyperterminal. 
*       Click Start --> Programs --> Communications --> Hyperterminal. 
        In Hyperterminal, enter a name, and click OK. 
        Under Connect using, select the comm port being used for the
console. It may be listed as COMn (where n is the communications port
number) or direct to COMn. Then, click OK. 
        In the Bits per second field, select 9600 and then click OK. Failure
to set the speed to 9600 will result in all garbage for text and you will
not see the desired results of this test. The Hyperterminal window will open
and should show Connected in the lower left corner of the window. You may
also get garbage characters, +++ATH0, or nothing at all. 
        Click Disconnect (handset raised above the telephone) in the
toolbar. 
        Click File --> Properties. 
        Click the Settings tab --> ASCII Setup. 
        Select the following checkboxes: 
*       Send line ends with line feeds 
*       Echo typed characters locally 
*       Append line feeds to incoming line ends 
*       Wrap lines that exceed terminal width 
        Click OK --> OK. 
        At the system's control panel, or use the remote control panel if
installed with Operations Console, perform a function 25, then a function 26
to gain access to the extended (upper) functions. 
        Perform a function 65. This may or may not result with information
going to the Hyperterminal window or SRC D1008065 being displayed at the
control panel. 
        Perform a function 66. This may or may not result with information
going to the Hyperterminal window or SRC D1008066 being displayed at the
control panel. 
        In uppercase, type NEGOTIATE and press Enter. 
        Wait at least 30 seconds. If no data is returned, repeat the
previous step. 
        If there is full connectivity between the PC and the iSeries server,
a valid modem speed will be returned. If no data was returned, there is no
connectivity and you should replace each of the following items, one at a
time, and repeat this test: 
*       Operations Console cable, P/N 97H7557 
*       2745 IOA 
*       2771 IOA 
        If replacing the IOA did not fix the problem, there is probably
something wrong with the PC or the Operations Console setup which will
require support from someone with Operations Console software training to
resolve.
        This ends the procedure. 


Steven Segars
AS/400 Certified Specialist/Administrator
CSX Technology
Work: 904-633-5650
Fax:   904 633-1051