Customer unsatisfied: Case for Open Software?

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While I prefer using Dave Leland's SNDEMAIL versus SNDDST I have a number
of existing applications which use SNDDST, including our cruddy paging
software from the dolts at LXI.  (Message toned down to not get rejected).

We've switched paging companies - not paging software.  This new paging
company has a dash in their email address.  Evidently SNDDST does not
allow you to use a dash in an email address if you send out with *MSG and
not *LMSG.  Regardless of the amount of money I throw at IBM, they have no
intention of fixing SNDDST.  Their suggestion is to change all of my
existing applications to use *LMSG.

Here is the hoot.  My paging software doesn't not directly support an @
sign in an email address.  Therefore I cannot send email using SNDDST with
the *LMSG option.

The paging company says they are working on a new version that will imbed
their own emailing - (the b*st*rds will probably try to charge extra for
that).  They also claim to be improving the error recovery on
communication sessions.  But, after harping on them for years to finally
admit they need to do so, I don't know if I can wait for them to actually
make the change.  But I don't know if I have a choice.  The boss won't
spring for new paging software - even when enticed with discounts.

Rob Berendt
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"They that can give up essential liberty to obtain a little temporary
safety deserve neither liberty nor safety."
Benjamin Franklin