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Our company has been using BMC Solutions Inc. to cover our printers under contract for probably the last 10 years. I am pretty happy with them. All 14 of our IBM printers are covered for under $6000 per year. We have three IBM 6400's and they are less than $100 a month. We probably place a service call once or twice a month. We probably pay a little more over the long run, but we get excellent service. I just had BMC out here today for missing print on the left side from a IBM 6400. Called at 11:00 am and they were here by 1:30 pm. Turned out to be a piece of frayed ribbon stuck under a hammer fret. We are in the Chicago area and BMC Solutions is headquartered in Kennesaw, GA (800-607-2375). -----Original Message----- From: Draper, Dale [mailto:dale.draper@seu.sega.com] Sent: Monday, August 05, 2002 2:16 PM To: 'midrange-l@midrange.com' Subject: RE: Stupid maint. Q Dang, I figgered after an hour of no response, my questions subject line was more accurate than I thought. IBM is on it's way. $250/hr. min. 2 hours. But heck, maintenance on this printer is something like $3,000 a year. I'm still ahead. -----Original Message----- From: vhamberg@attbi.com [mailto:vhamberg@attbi.com] Sent: Monday, August 05, 2002 12:11 PM To: midrange-l@midrange.com Subject: Re: Stupid maint. Q Where are you located? There are many 3rd party hardware support companies that can service all kinds of IBM equipment, some cover multiple states. Wish I had a name. Does iseriesnetwork list any of these? > > Is IBM the only company that would service an IBM 6408 printer? > Ours is off maint. and IBM will probably charge me through the nose to come > out and look at it. ( The operator who could probably fix it is on vacation > for 2 more weeks darnit) > > > TIA, > > Dale (*not* Bale) Draper _______________________________________________ This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing list To post a message email: MIDRANGE-L@midrange.com To subscribe, unsubscribe, or change list options, visit: http://lists.midrange.com/cgi-bin/listinfo/midrange-l or email: MIDRANGE-L-request@midrange.com Before posting, please take a moment to review the archives at http://archive.midrange.com/midrange-l. _______________________________________________ This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing list To post a message email: MIDRANGE-L@midrange.com To subscribe, unsubscribe, or change list options, visit: http://lists.midrange.com/cgi-bin/listinfo/midrange-l or email: MIDRANGE-L-request@midrange.com Before posting, please take a moment to review the archives at http://archive.midrange.com/midrange-l.
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