RE: Stupid maint. Q

Our company has been using BMC Solutions Inc. to cover our printers under
contract for probably the last 10 years.

I am pretty happy with them. All 14 of our IBM printers are covered for
under $6000 per year.  We have three IBM 6400's and they are less than $100
a month.

We probably place a service call once or twice a month.  We probably pay a
little more over the long run, but we get excellent service.  I just had BMC
out here today for missing print on the left side from a IBM 6400.  Called
at 11:00 am and they were here by 1:30 pm.  Turned out to be a piece of
frayed ribbon stuck under a hammer fret.

We are in the Chicago area and BMC Solutions is headquartered in Kennesaw,
GA (800-607-2375).



-----Original Message-----
From: Draper, Dale [mailto:dale.draper@seu.sega.com]
Sent: Monday, August 05, 2002 2:16 PM
To: 'midrange-l@midrange.com'
Subject: RE: Stupid maint. Q


Dang, I figgered after an hour of no response, my questions subject line was
more accurate than I thought. IBM is on it's way. $250/hr. min. 2 hours. But
heck, maintenance on this printer is something like $3,000 a year. I'm still
ahead.


-----Original Message-----
From: vhamberg@attbi.com [mailto:vhamberg@attbi.com]
Sent: Monday, August 05, 2002 12:11 PM
To: midrange-l@midrange.com
Subject: Re: Stupid maint. Q


Where are you located? There are many 3rd party hardware
support companies that can service all kinds of IBM
equipment, some cover multiple states. Wish I had a
name. Does iseriesnetwork list any of these?
>
> Is IBM the only company that would service an IBM 6408 printer?
> Ours is off maint. and IBM will probably charge me through the nose to
come
> out and look at it. ( The operator who could probably fix it is on
vacation
> for 2 more weeks darnit)
>
>
> TIA,
>
> Dale (*not* Bale) Draper
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