RE: Printing from Client Access Express

Steven,

Based on limited information, I'm tempted to blame the Client Access
guy.  I assume that's you.  I'm assuming that this Windows user can
utilize normal PC type printing and that he or she has a number of
printers assigned to their Windows session.  Assuming that normal PC
printing can occur, then the Windows guy has done his job.

When you refer to 'print screen', are you talking about the print screen
icon on the Client Access session (or file menu) or a print screen key
assigned to the keyboard?  I think there is a difference.  The icon
should be handled entirely on the PC.  The print screen key should
involve the AS/400.

I would verify that you have properly assigned a printer in printer
setup, then compare all of the entries in printer setup with a
workstation which seems to be functioning normally.  Somewhere there is
a difference.

Also, the PC-based print screen will allow for printing a selected
portion of the screen.  Kinda like a copy/paste.  Check that the user
hasn't selected an empty portion of the screen.

Regards,
Andy Nolen-Parkhouse


> On Behalf Of steven.donnellan@simonjersey.com
> Subject: Printing from Client Access Express
>
> This is a multipart message in MIME format.
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> We have a user using Client Access Express in a Citrix Metaframe
> environment.
> When they use 'print screen' all they get is a blank piece of paper.
> The rest of our metaframe users are quite happy.
> Any suggestions for this entry from the Twilight Zone?
>
> Yep, you've guessed it, Windows Guy blames AS/400 Client Access, and
I'm
> blaming Windows Guy, but at least I've got you people to ask for help!
>
> Steven Donnellan