upgrade frequency (was RE: Since when is adding DASD so difficult?)

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Konrad,

What is wrong with IBM's upgrade frequency?
Do you feel that it is happening too often?  Personally I think that is a
good thing.  Why should I have to wait years and years for improvements?
And since we pay the support - we get our bang for our buck.
Do you feel that it is not happening enough and upgrades need to come out
faster?  With service packs for many of the client packages they are
coming out pretty good.

I have my PC at home set up to check for upgrades to MS products.  It
finds them most of the time I log on.  Now, I am not bashing MS, or IBM.
It's just that good customer service dictates that you find resolutions
and you distribute them to your customers in a timely fashion.

Buddy, I am just trying to figure your angle.  What is your history?  What
background are you from?  I am really trying to fight some profiling my
mind is doing, keep it open, and figure your angle.

Rob Berendt
--
"They that can give up essential liberty to obtain a little temporary
safety deserve neither liberty nor safety."
Benjamin Franklin




Konrad Underkofler <kdunderk@hoshizaki.com>
Sent by: midrange-l-admin@midrange.com
06/06/2002 03:31 PM
Please respond to midrange-l


        To:     "'midrange-l@midrange.com'" <midrange-l@midrange.com>
        cc:
        Fax to:
        Subject:        RE: Since when is adding DASD so difficult?


Andy,

What is IBM's support policy on expired software? I would worry
that the first answer provided in the event of a failure caused
by missing some obscure pre-req would be:

1) Hope you have a good backup
2) We don't support 4.2, 4.3, 4.4 etc anymore

We let our software support and software subsription expire
over a year ago since we were not comfortable with IBM's upgrade
frequency, lack of usable new OS features and a desire not to pay
for bug resolution in software we did not use.

Regards

Konrad

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