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  3. April 2002

RE: Service and Support - Part II

> From: Steve Richter
>
> That is great news.  Were you able to get IBM to change its policy for
> everyone re: backdating hardware maint or just for yourself ?

No, this is standard policy.  Basically, they will reinstate retroactive
maintenance by charging you for as long as you were off (up to one year).
Since I wasn't doing this because "the hardware maint is so expensive", but
instead just because I didn't know, my back payment is only the month I've
been off.  Had I been slacking off for a year, then I'd have to pay for a
year of maintenance.

This seems to be a reasonable way to do things.  In fact, I'd probably
charge a small percentage premium if it were me.

Joe

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