RE: ARGHHHHHHHHHHHHHH! -- MIDRANGE-L

My only recent direct experience with trying to give money to IBM
was from a little over a year ago when I tried to buy ObjectREXX
for Windows from them. Heavens! What a horrendous process! Why do
they even advertise things for sale if they have no intention of
selling them except by accident?

To make a long story (approx 3 months and I do not want to go
into details about the ludicrous hoops I had to jump through
simply to get the order actually ordered) short, I eventually got
a letter from them stating "We will be unable to ship the
merchandise listed below. If this does not meet your timing
requirements, you may cancel your order and receive a prompt
refund by calling toll-free (800) IBM CALL".

Hmmm... I thought that over and read on: "If we do not hear from
you before we ship the merchandise, we will assume that you have
agreed to this shipment delay." This was followed by the line
item listing of my order which consisted of the single item. And
that was followed by "Remember, if you want the merchandise, it
is not necessary to call."

I put the letter aside to think it all over for a few days. I
wasn't concerned, since they weren't going to bill my credit card
until shipment anyway. But just short of a week later, my order
shipment arrived and all has been well ever since.

I believe it all must be some kind of test. I'm not sure if I
passed or failed.

Tom Liotta

"Joe Pluta" wrote

> > From: Carl Galgano
> >
> > I have had similar experiences with IBM.  It is so damn
frustrating.  I
> > lease a 170 as part of partners in development.  The machine
is off
> > lease this month and I got the paperwork from IBM credit to
buy the
> > thing out.  Well, of course I am not going to, I intend to
roll the
> > lease into a new lease for a 270.  But I do not have the time
or
> > intestinal fortitude to go thru all the phone calls.  My
strategy will
> > be to wait until they call me...... And then we can discuss
the new box.
> > I have never seen anything like IBM in my life.
>
> <laughing, though through clenched teeth>
>
> How about that.  After the ridiculous runaround I got this
morning and being
> unable to get someone to give me an answer, I just got an
actual phone call
> from an IBM technician telling me that my leased machine is off
maintenance,
> and that I need to get it on maintenance.
>
> I mentioned rolling the lease, and the tech had no idea what I
was talking
> about.  So now I'm waiting for a fax that will tell me how much
they want me
> to pay for maintenance, while in the meantime I'm trying to
keep my business
> running.
>
> Love, love, love the platform, but the business processes stink.

--
Tom Liotta
The PowerTech Group, Inc.
19426 68th Avenue South
Kent, WA 98032
Phone  253-872-7788
Fax  253-872-7904
http://www.400Security.com
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