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On Wed, 20 March 2002, "Andy Nolen-Parkhouse" wrote: > I > understand and appreciate the need to present the instructions > electronically so that information can be current; this is a good thing. I agree. The current, correct instructions should be available. This argues in favor of web access. > Anything which makes those instructions harder to organize takes away > from my ability to do my job well and efficiently; this is a bad thing. > > Somehow I doubt that I am the only one using the installation > instructions in this manner. Organization, clarity, and ease-of-use are > key. "Ease-of-use" in an upgrade/install has to include 'availability'. If I have an upgrade weekend scheduled and start at 8 PM Friday evening only to find out that there's a network problem somewhere between Seattle and San Francisco and that problem is stopping me from accessing the documentation, I'm not gonna be happy. If I can't access them when I need them, there's trouble. Okay, sure, I can prepare ahead of time and follow every link that I think might be appropriate and print every thing I find. I suppose that'd do it. Hey! I could search Infocenter for 'upgrade instructions' and print off all the listed documents! Yeah, that's the ticket... Tom Liotta -- Tom Liotta The PowerTech Group, Inc. 19426 68th Avenue South Kent, WA 98032 Phone 253-872-7788 Fax 253-872-7904 http://www.400Security.com ___________________________________________________ The ALL NEW CS2000 from CompuServe Better! Faster! More Powerful! 250 FREE hours! Sign-on Now! http://www.compuserve.com/trycsrv/cs2000/webmail/
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