|
I have often seen the people of the Rochester organization make extraordinary effort to satisfy customers that goes above and beyond what I've experienced with other vendors. If IBM could get the same kind of attitude in its Accounts Receivable/Billing department when it comes to resolving billing errors it would go a long way toward me saying I'm extremely satisfied with IBM as an organization (other than with those in the senior management ranks who make the bogus marketing decisions). Randy Mangham Pacific Crest Consulting San Diego CA >My thanks to those of you who contacted me with suggestions. As I >mentioned earlier, two US IBMers contacted me regarding this problem. > >Marijeanne Swift (Technical Resolution Manager, ESG Quality and AS/400, >iSeries Customer Satisfaction) and Bob Worlton have been solving this >problem for me. > >Marijeanne has informed me that they are creating the missing CD (and >providing PASE too!) and I should receive them shortly. I am a very happy >camper! These IBMers have certainly done more than I expected and have >shown that Customer Satisfaction is not just a buzz-phrase. I greatly >appreciate their efforts. > >Regards, >Simon Coulter.
As an Amazon Associate we earn from qualifying purchases.
This mailing list archive is Copyright 1997-2024 by midrange.com and David Gibbs as a compilation work. Use of the archive is restricted to research of a business or technical nature. Any other uses are prohibited. Full details are available on our policy page. If you have questions about this, please contact [javascript protected email address].
Operating expenses for this site are earned using the Amazon Associate program and Google Adsense.