Combined response to all who offered advice (in random order):

First some general comments.
   The solution will come in two parts.  Since I really can/should not satisfy
   his exact request, first I need to develop some measurements that I can track
   so that I can show progress.  However, once I begin to monitor the
   measurements, I will need to be able to identify areas for improvement.  The
   charts that track response time without a method for identifying the problems
   will not do me any good.  In fact they could be used as evidence that I am
   not making progress.

   My general observations tell me that the most likely cause of our random slow
   response times (in order) are:
   a)  Program related (JDE programs try to be all things to all people:  Lots
   of options, but performance suffers.)
   b) Two CPU-hog jobs running in batch at the same time.
   c)Too many people hitting enter at the same time (eg, 50 people signing on at
   d) Program related (JDE programs will sometimes wait for a record to unlock
   instead of returning control to the user.)

   I suspect we have a multitude of these situations, not just a few.

I like David's comparison to accident free driving.  *I* like the comparison,
but I have tried this type of explanation with the president before without much
luck.  His response would be "but I'm not talking about a car......".

Rob:  Thanks for the offer to recreate on your 840.  I will keep that one in my
back pocket.

I considered the PM400e graphs from IBM.  That would give me the measurements,
but I am afraid the information would not be current enough to identify what was
causing the problem.  It might tell me who "had" a response time problem, but
not necessarily what "caused" the problem.  Asking any user (including me) what
he was doing yesterday at 10:43 is pretty hopeless.

Because of where I suspect the real problems are (see above), it's probably too
soon to get into adjusting pool sizes.  That will come later.

Measuring response in time buckets (0-1, 1-2, 2-4, 4+) is a great idea.  That's
likely to be where I go first.

Based on Ops Nav, it appears that CFINT is rarely a problem here.  It's usually
hanging around, but doesn't take up much CPU (most of the time).

Thanks to all.  JT and I are going to try to collaborate on this.  We will keep
you posted.


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