Phil

I think Mike's suggestion is a good one  - this is how I would approach it
in the context of what you have been asked.

Another good tool is Snapshot/400 (midcomp.com.au I think) which has some
good graphical monitoring tools - my experience has been that this makes
performance and response issues more understandable for management types.
The figures seem to reflect the real world as well.

Hope this Helps

Cheers
Evan Harris

<SNIP>
>Enough of my stories.  My thought is that you use another metric for
>response time.  This assumes you can get someone to buy into the idea that
>sometimes response time is an application problem or design issue.  I think
>this is real critical.   What we measure is the 'distribution curve of
>response times'.  Everyone is going to be slightly different but what we
>measure is the standard 4 buckets: 0-1 second, 1-2, seconds, 2-4 seconds,
>4+ seconds.  95% of our transactions fall within sub-second, 98% within 2
>seconds, and so on.   Right now I forget how we track that but I am pretty
>sure it is a component of performance tools.
</SNIP>




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