RE: Remote user can't see QDLS

They connect via a WAN. I will make sure that they are using CA 3.2

-----Original Message-----
From: thomas@inorbit.com [mailto:thomas@inorbit.com]
Sent: Tuesday, November 13, 2001 8:02 PM
To: midrange-l@midrange.com
Subject: Re: Remote user can't see QDLS


Mike:

On Tue, 13 November 2001, "Wills, Mike N. \(TC\)" wrote:

> We have a remote user that just had their computer rebuilt and now they
> can't access QDLS. They are using CA 3.2 and we are at V4R5. They can see
> their 400s at their location just now ours. They have reinstalled CA and
> made sure there was file support. Absolutely nothing has changed on our
> as far as we know. We are at a loss of what to do.

First, make *CERTAIN* that it's CA for Windows rather than CAE. Have them
display Client Access Properties under some pretext such as verifying
'Service level' or 'Install date/time' or something so you aren't blatant
about questioning what they're telling you; and make sure they read off the
name of the product.

Also, what route are they using to link to your AS/400? I'd assume it's via
Internet through a router for example?

Tom Liotta

--
Tom Liotta
The PowerTech Group, Inc.
19426 68th Avenue South
Kent, WA 98032
Phone  253-872-7788
Fax  253-872-7904
http://www.400Security.com


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