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Mike: On Tue, 13 November 2001, "Wills, Mike N. \(TC\)" wrote: > We have a remote user that just had their computer rebuilt and now they > can't access QDLS. They are using CA 3.2 and we are at V4R5. They can see > their 400s at their location just now ours. They have reinstalled CA and > made sure there was file support. Absolutely nothing has changed on our end > as far as we know. We are at a loss of what to do. First, make *CERTAIN* that it's CA for Windows rather than CAE. Have them display Client Access Properties under some pretext such as verifying 'Service level' or 'Install date/time' or something so you aren't blatant about questioning what they're telling you; and make sure they read off the name of the product. Also, what route are they using to link to your AS/400? I'd assume it's via Internet through a router for example? Tom Liotta -- Tom Liotta The PowerTech Group, Inc. 19426 68th Avenue South Kent, WA 98032 Phone 253-872-7788 Fax 253-872-7904 http://www.400Security.com ___________________________________________________ The ALL NEW CS2000 from CompuServe Better! Faster! More Powerful! 250 FREE hours! Sign-on Now! http://www.compuserve.com/trycsrv/cs2000/webmail/
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