RE: ibm response. was "TigerTools Says It Can Remove OS/400 Governors"

Tiger tools?  How can it help me?

I can't go to existing customers and tell them that they won't have to upgrade 
their box because of it.  It may stop working one
day.

I can't sell a new cheaper Iseries because I'd have to size the small box and 
include a line that it may not be big enough one day.

Even if I could do those two things, who would put a "hack" on their production 
box when one of the reasons it runs so well is
because is we don't have .dll's and regedit and other garbage like things to 
tweak.

Besides, tigertools' web site plays a noise when you go to it.  That's enough 
for me!

_________________
Art Tostaine, Jr.
CCA, Inc.
Jackson, NJ 08527

> -----Original Message-----
> From: midrange-l-admin@midrange.com
> [mailto:midrange-l-admin@midrange.com]On Behalf Of Ed Fishel
> Sent: Tuesday, October 30, 2001 5:35 PM
> To: midrange-l@midrange.com
> Subject: Re: ibm response. was "TigerTools Says It Can Remove OS/400
> Governors"
>
>
>
> Steve,
>
> >Does the use of this product void the customers IBM software support
> contract?
> >
> >I emailed this question to tiger tools last week. This was their response:
> +
> >
> >"Fast400 does not change any IBM objects.  There are other tuning products
> >on the market and they do not void the support contract.   IBM knows about
> >Fast400 and has not said anything to TigerTools."
>
> I am not in the service/support area so I asked some questions myself about
> what IBM's position is relative to your question. The folks I talked to
> were not ready to give an explicit yes or no answer at this time, but they
> did provide this response:
>
> IBM takes each and every unique service/support agreement very seriously.
> It is beneficial to both parties, when our customers follow problem
> determination, problem analysis, and service request procedures that IBM
> provides. By avoiding the use of "patched" programs and applying the most
> current HIPER PTFs, our customers can continue to expect the highest levels
> of service IBM has to offer.
>
> Ed Fishel,
> edfishel@US.IBM.COM
>
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