Re: iSeries DASD - Note From Buell

yeah, and in 95 they said that only a few were affected by sticktion and
that our 68 drives were not included. HA!

they replaced all 68.

after I kept turning the machine off every night and calling service every
morning!!


===========================================================
R. Bruce Hoffman, Jr.
 -- IBM Certified Specialist - AS/400 Administrator
 -- IBM Certified Specialist - RPG IV Developer

"America is the land that fought for freedom and then
  began passing laws to get rid of it."

     - Alfred E. Neuman

-----Original Message-----
From: Haase, Justin C. <Justin.Haase@Kingland.com>
To: MIDRANGE-L@midrange.com <MIDRANGE-L@midrange.com>
Date: Wednesday, July 25, 2001 9:22 AM
Subject: iSeries DASD - Note From Buell


>Thought you all would find this interesting.
>
><snip>
>Recently, there have been some industry press articles about iSeries DASD
>reliability and quality problems.  As you know, we are taking significant
>actions to address these issues that have affected a very small percentage
>of our customers.
>
>While the vast majority of the iSeries 8 and 18 GB disk drives are not
>experiencing problems, some customers are seeing failures at a higher rate
>than is acceptable.  We have been working with these customers to ensure
>they are taking the appropriate steps to limit their exposure to any data
>loss failures, and in the meantime we have been vigorously attacking the
>problem as a joint effort of our system and disk drive development labs.
>
>We have made measurable improvements to the 8 and 18 GB 10Krpm disk drives
>through a series of incremental changes to the system, the drives, and the
>manufacturing and shipping processes.  All aspects of the issue have been
>under examination, and changes have been implemented to address supplier
>contamination problems, resolve drive resonance issues, tighten tolerances
>with new drive components, and fix drive microcode via PTFs.  We've also
>delivered system PTFs to resolve SCSI bus contention issues and further
>reduce the likelihood of multiple drive failures in RAID arrays.  We've
>made significant improvements in the quality of the drives that we're
>shipping today, and we are actively working to qualify additional drive
>models to use in the few situations where the before mentioned actions
>don't satisfactorily provide a solution to the customer.  We encourage any
>customer that is not satisfied with their drive performance to work with
>their service and sales teams to ensure that the appropriate actions are
>taken.
>
>The iSeries system has a strong reputation for being one of the most
>reliable systems in the industry.  Its architecture, the integration, and
>the capabilities it provides for data protection result in a very robust
>system which our customers rely on heavily.  IBM understands that, and you
>can be sure that when a reliability issue hits any of our customers, we are
>relentless at getting it addressed.
>
>
>Buell
>
>Buell Duncan, General Manager, Mid-Market Servers, Server Group
>Rt. 100 , OB4/2N5
>Somers, NY 10589
>914-766-4400 or 8-826-4400 -- FAX:  8-926-4878
>Internet:  bgduncan@us.ibm.com
></snip>
>
>Justin C. Haase
>Midrange Systems Engineer - Kingland Systems Corporation
>IBM Certified AS/400 Systems Administrator
>phone - 641.355.1035
>e-mail - justin.haase@kingland.com
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