No Subject

["Debbie Panco" <dpanco43@xxxxxxxxxxxxx>]

Group,
    Ok, my boss wants me to pose a question to the list.   We have some
voice response unit programs that run on our AS400.  Our customers
can dial in and access their personal account information using their
phone's keypad to go through the menus.  (We are not on the web 
and do not provide internet access.)   This currently works well.
    We would now like to offer them the ability to use the VRU to make
payments on their account (which would be automatically deducted 
from their checking or savings account).   Of course we would need 
to build in security in requiring them to enter a PIN# in order to complete
the transaction.  They would also have to have the ability to change 
the PIN# as they see fit.
    We would like to know how others are handling the PIN# security 
issue.  Are you using an outside software solution?  Are you using 
in-house programs?  Does that solution exist on the AS400 platform 
or on a PC platform?


Deborah Panco 
Senior Systems Analyst / Project Leader
United Consumer Financial Services
dpanco43@ix.netcom.com
440-835-6674

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