Re: IBM SupportLine

Obviously, YMMV applies here.

15 PMR's?!?!?  What the heck are you doing, Rob?

We are such a vanilla shop that, aside from our development boxes having the
compilers and development tools, we have no LPPs on our branch boxes.  I guess
it can't get much safer than that, eh?

- Dan
Dan Bale says "BAN DALE!"
IT - AS/400
Handleman Company
248-362-4400  Ext. 4952
D.Bale@Handleman.com
  Quiquid latine dictum sit altum viditur.
  (Whatever is said in Latin seems profound.)

-------------------------- Original Message --------------------------

I use it so often that I couldn't afford the $250/hr.  For example, on this
email alone,  I listed 15 pmr's open since January.  If I spent 1 hour on
each that would be 15 * $250 = $3,750.  And, buddy, some of them have spent
a lot more than an hour.  I especially like the one that I haven't been
able to print BOL's for almost a month.  This is making me real popular
with the users.

Rob Berendt

==================
A smart person learns from their mistakes,
but a wise person learns from OTHER peoples mistakes.




Scott Klement <klemscot@klements.com>
To:     MIDRANGE-L@midrange.com
Subject:     Re: IBM SupportLine

I agree that the support is excellent.

Why does everyone keep saying "I wouldn't run without it".   If I never
use it -- why should I pay $1500/year for it?!

If an emergency comes up, I can still get help from them!  Sure, I have
to pay (approx) $250/hr if I need help -- but based on my past experience,
this is still DRAMATICALLY CHEAPER than $1500/yr.

So why does everyone say "I wouldn't run without it"????  Unless you use
it a lot, it makes perfect sense to run without it!


On Fri, 25 May 2001 rob@dekko.com wrote:

>
> We have IBM support.  Software and hardware.  24x7.  We have 15pmr's
opened
> up on V4R5 since January, of which 50% are not closed.  I use the website
> to open/view/update pmr's.  I find their service to be quite excellent.
I
> wouldn't run without it.
>
> Rob Berendt
>
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