Re: HELP w/ IBM bureaucracy

["MDC Information Systems" <mdcis@xxxxxx>]

We have S10s, S44s & S65s  in our office & ALL the s/w ships from Denmark,
no bits, no buts, no hassle, (so it can be fixed, if you find the right
guy!)

Mike Dunnion   www.mdc.ie
PS I think 65s are made in Ireland

-----Original Message-----
From: D.BALE@handleman.com <D.BALE@handleman.com>
To: MIDRANGE-L@midrange.com <MIDRANGE-L@midrange.com>
Date: 29 March 2001 00:58
Subject: Re: HELP w/ IBM bureaucracy


>All very good questions...
>
>Dan Bale
>IT - AS/400
>Handleman Company
>248-362-4400  Ext. 4952
>
>-------------------------- Original Message --------------------------
>Is there no way for IBM to tell if your boxes were (re)marketed by a BP,
>and which one?  Were the boxes purchased from overseas?
>
>But suppose you do get the name and contact info of the BP - what are your
>options if that BP is no longer in business, or no longer qualifies as a
>BP?  Will IBM then provide you the support that you need?
>
>=====================================
>
><snip>
>
>We have two AS/400s (both 9406-510's running V3R7) at two of our branches
>whose serial numbers begin with '44'.  According to IBM, '44' indicates
>that
>the box was manufactured outside the U.S. and a serial number beginning
>with
>'10' indicates that the box was manufactured inside the U.S.
>
>The problem is that IBM's records show these two systems as beginning with
>'10' with the correct last 5 digits of the serial number.  This apparently
>was
>not a problem with all of our previous dealings with IBM since I was told
>that, normally, IBM only refers to the last 5 digits of the serial number,
>ignoring the first 2 digits.
>
><snip>
>
>
>Dan Bale
>IT - AS/400
>Handleman Company
>248-362-4400  Ext. 4952
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