Re: HELP w/ IBM bureaucracy -- MIDRANGE-L

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Could always address that to lgerstner@ibm.com - - Subject RE: Customer 
Service?????     Who knows...


-------------------------- Original Message --------------------------
(snip)
address your note higher at IBM.
- Do what I do when I cant get a correct answer from a rep. Ask for his/her 
boss, if that does not work, ask for the boss boss. Insist, the bosses are 
the one that can override burocraty.


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