Re: Re(2): IBM Documentation (was CA Express and Life Certainties)

[MacWheel99@xxxxxxx]

> >they do not want to READ the message, they do not 
>  >want to READ Al's instructions, they just want the system to work without
>  >any further hassles
>  
>  and you have a problem with that?    ;-)

Al's boss has a problem with Al failure to solve some user problem.
User's boss has a problem with Al giving instructions to user instead of 
solving problem.
Al thinks they are all birds of a feather & needs to avoid further trouble 
with undiplomatic language.

> Create a keyed file by program/field and write a help window that reads the
>  file and displays the help text.  Add a function key that will check to see
>  if the user is authorized to update/add the help text.  If they are
>  authorized they can write there own help text.  (Train the
>  manager/supervisor and give them the ability to write THEIR help text for
>  THEIR people.)

Thanks - this is a cool idea for my power users who help the folks who are 
incapable of remembering that Al said "The next time this happens, put the 
CURSOR on the  message at the bottom of the screen & press F1 help for the 
whole story."  Somewhere here someone suggested DSPMSGD & error message # 
except that we have several WRKMSGF in library list, so they have to know a 
bit more.  I am now tempted to put DSPMSGD & WRKMSGF with the relevant 
parameters filled in, on one of the menus used by our power users ... menu 
options to read like
Display Common IBM Messages e.g. Spool Control
Display Common BPCS Scenarios e.g. Multi-User Record Lock


Alister William Macintyre 


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