Change the problem.  Whenever someone calls, don't try to help them discover
their password, reset their password to the same as their userID and mark
the profile as "must change password on next log-on".  Now you can skip the
whole "hint" technology and put the problem back in the lap of the users.

It should be pointed out that the users are trying to transfer their problem
to you.  I would avoid that.

Richard Jackson
Richard Jackson and Associates Ltd.
IBM Business Partner
mailto:richardjackson@richardjackson.net
http://www.richardjacksonltd.com
Telephone: 1 (303) 808-8058


-|-----Original Message-----
-|From: owner-midrange-l@midrange.com
-|[mailto:owner-midrange-l@midrange.com]On Behalf Of L. S. Russell
-|Sent: Wednesday, November 08, 2000 12:02 PM
-|To: MIDRANGE-L@midrange.com
-|Subject: Re: Password "Hint" Feasibility
-|
-|
-|I would suggest that you look at some web sites which offer password
-|hints.
-|
-|Most sites make sure that the user verifies their ID before sending the
-|password.  Some force the user to reply to an email which is sent to the
-|email address they used to sign-up initially.  But it should be easier
-|to secure an Intranet application of this sort because, if your network
-|is behind a firwall and uses private side addressing, outsiders
-|shouldn't even see your Intranet.
-|
-|Then you only need to worry about disgruntled employees, and you are
-|back to square one because that is always a concern.
-|
-|John Hall wrote:
-|>
-|> mkrouse@co.ottawa.mi.us wrote:
-|> >
-|> > Call me paranoid, but it seems to me that you would be making it a lot
-|> > easier for some unscrupulous insider (or even hacker) to get
-|someone else's
-|> > password.
-|> >
-|> > Is your Help Desk really that busy that they can't handle the
-|volume?  I
-|> > know ours isn't.
-|> >
-|>
-|> Now why do you say that ?? :)
-|>
-|> Just because there will be people who make the hint the same as the
-|> password ???
-|>
-|> Password : BOB
-|>
-|> Hint :  My Password is BOB
-|>
-|> hmm -  I think you must be paranoid !!!
-|>
-|> John Hall
-|> +---
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| This is the Midrange System Mailing List!
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