RE: IBM Billing

[Bill.Steadman@xxxxxxxxxxxxx]

I attended an IBM Financial class back in 1983 that the then Chief Auditor
gave a class close-out presentation.  The CA stated that he would give us
the same presentation that he gave to the CEO and Board a the beginning of
the year.  The CA stated that he was limited to having 5 bullets on his
foil, indicating the top 5 items that the Corporation needed to focus on.
Item number 2, he stated, for the last 10 years, since he had been in that
position, had been the invoicing problem.

Let's see, it had been at least ten years in 1983, plus 17 more years to
2000, I wouldn't expect the IBM invoicing problem to be fixed in our life
time.  IBM must be making so much money that a few million incorrect
invoices doesn't matter.  But, hey, as an IBM stockholder, I want them to
fix it so that I can have a bigger stock dividend, instead of paying for
the regeneration of even more incorrect invoices on top of incorrect
invoices, and so on.

Bill



The IBM Company:  Why don't they rule the world.....how do they stay in
business?

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