RE: IBM Billing

[Bryan Burns <burnsbm@xxxxxxxxxxxxxxxxxxxx>]

Yep.  Got invoiced for $1400 for repairs to a 4317 laser printer.  Although 
we own five of them, we never had such work done.

I called the person indicated in the customer reference section of the 
invoice (who is in North Carolina, while we are in Illinois) and she said 
they did have the work done.  However, she placed the service order using 
the web and our name and address was showing up on the order form on the 
web or something along those lines.  She placed the order anyway, and that 
is how we got billed. I explained this to a Cheryl at IBM and she took care 
of it.  Cheryl was very professional.

By the way, the IBM user in North Carolina said her printer was under 
contract and so it turns out that no one should have gotten billed!



Bryan Burns
System Operator
Echo, Inc.
Lake Zurich, IL
Burnsbm@echoincorporated.com
847-540-8400  x493
620-9406 V4R4


-----Original Message-----
From:   DAsmussen@aol.com [SMTP:DAsmussen@aol.com]
Sent:   Thursday, August 17, 2000 9:35 PM
To:     midrange-l@midrange.com
Subject:        IBM Billing

Folks,

Is anyone out there still having problems with IBM's invoicing?  I had
thought this problem resolved, but my current primary client (and a couple 
of
secondaries) is still having a problem.  Are we alone in this, or has the
largest computer company in the world still not figured out how to perform
one of the most rudimentary software applications?  Please give details of
your problems, unless I'm just way off base here.  Good stories would be
appreciated as well.

Regards!

Dean Asmussen
Enterprise Systems Consulting, Inc.
Fuquay-Varina, NC  USA
E-mail:  DAsmusen@aol.com

"There are three levels of lying.  Lies, damn lies, and statistics." -- 
Harry
Truman
+---
| This is the Midrange System Mailing List!
| To submit a new message, send your mail to MIDRANGE-L@midrange.com.
| To subscribe to this list send email to MIDRANGE-L-SUB@midrange.com.
| To unsubscribe from this list send email to MIDRANGE-L-UNSUB@midrange.  
com.
| Questions should be directed to the list owner/operator: 
david@midrange.com
+---

+---
| This is the Midrange System Mailing List!
| To submit a new message, send your mail to MIDRANGE-L@midrange.com.
| To subscribe to this list send email to MIDRANGE-L-SUB@midrange.com.
| To unsubscribe from this list send email to MIDRANGE-L-UNSUB@midrange.com.
| Questions should be directed to the list owner/operator: david@midrange.com
+---