RE: Callpath/400 5716CP3 under V4R4M0

We use CallPath to run our call centres.  It allows us to integrate the
AS/400 applications with the phone switch so that we can do things like
predictive dialing and autodialing from information driven by the
AS/400.  The AS/400 application directs the switch to place a call on
behalf of an agent or skill set and then receives call disposition data
from the switch via CallPath/400. For example, if the call gets
answered, the application can to a 'screen-pop' for the agent whose
phone has just connected to the called party.

CallPath/400 was replaced by CallPath Server.  IBM dropped the ball on
this one (actually Corepoint, who took over the Callpath product line
from IBM - wholly owned subsidiary, I think).  To move the applications
to CallPath Server requires substantial re-engineering - something IBM
had assured us we would never have to do with the AS/400.  Accordingly,
many of us are continuing to use the V3R7 version which functions quite
well under V4R3 but which apparently encountered problems under V4R4.
Hence the need for the PTF.

Lorne Sturgeoff
Allied International Credit Corp.
11 Allstate Pkwy, Suite 500
Markham ON Canada L3R 9T8
Phone: 905 513 3517
Fax:     905 470 8155
Email: lgs@aiccorp.com

> -----Original Message-----
> From: Patrick Townsend [SMTP:townsend@patownsend.com]
> Sent: Friday, June 30, 2000 11:21 AM
> To:   MIDRANGE-L@midrange.com; 'MIDRANGE-L@midrange.com'
> Subject:      Re: Callpath/400 5716CP3 under V4R4M0
> 
> 
> I'm guessing here, but I suspect that CallPath was discontinued
> because 
> most PBXs now let you capture this information from either a network
> or 
> serial interface. I installed CallPath one time at Rolm (then partly
> owned 
> by IBM, now Siemens). It used an OS/2 PC between the AS/400 and PBX.
> It 
> seems to have mostly had the function of converting serial data into
> SNA 
> traffic. That seems unnecessary now.
> 
> We have several customers using our SerialConnect product to do
> two-way 
> communications with several PBXs: Nortel, Hitachi, NEC, etc. Depending
> on 
> what you are doing this might work for you? More info here: 
> http://www.patownsend.com.
> 
> Patrick
> 
> 

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