Re: Thoughts on Enterprise Rent-a-car -- MIDRANGE-L

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> I am curious as to one thing. A horror story such as this one, is never
> publicized. I have a simialr one, I'm sure there are many. Why is this not
> generally known?


because the company doesn't want it known that they messed up.  and they
won't admit it, even to themselves.

even if the response time is 3 minutes, hey, it's gui, right!

we have a client that had an in house programmer write an interface for
our maintenance, and a p/c application in access.  i'd heard how
wonderful it was, etc.  well when i saw it for real, it took 5 minutes
to call the thing up.  i was shocked, i'd have been tarred and
feathered.  

nj
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