Re: Discontinuance of support for the *M36 -- MIDRANGE-L

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Al,

At 5/4/00 09:52 AM -0400, you wrote:

1) The costs to IBM for supporting this feature must be relatively low, since it's considered to be stable.

This probably costs more than you think, because many of these customers lack the necessary AS/400 skills, so they need an excessive amount of customer support.

The /36 customer is paying for support, just like any other customer. Since the /36 has been out of "new circulation" for quite a few years now, most will be veterans. I don't think they need that much support.

2) The "experiment" to push S/36 customers over to the AS/400, when the AS/400 first came out, failed miserably. Why would IBM want to go through that embarrassment again?

The S/36 customer represents small potatoes to IBM, and if it doesn't generate profit, they don't care about it.

Small customers can become large customers. It's not a good idea to alienate them.

-mark

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