RE: Client Access Async problem

[Jeff Schmehl <Jeff.Schmehl@xxxxxxxx>]

Thank you very much.  This will be very helpful!


-----Original Message-----
From: Rob Berendt [mailto:rob@dekko.com]
Sent: Friday, April 21, 2000 9:07 AM
To: MIDRANGE-L@midrange.com
Subject: Re: Client Access Async problem


To reinitialize the modem do one of the following.  Either hook 
it up to a regular comm port on the 400 and use STRITF, or hook 
it up to a PC and use Start-Programs-Accessories-Hyper Terminal.  
After that then type in the following:
AT       and then press the PC enter key
It should echo back OK.  If it does then do the following, if it 
doesn't then, and you're using STRITF, check your configuration or 
hook up to PC.
After you get it to echo back OK then type in the following:
AT&F       and press you enter key
AT&C1&K4S0=1E0Q1&W   and press your enter key
If you have any questions as to what that means, then consult your
modem manual.  After you are done then hook it back to the ASCII 
workstation controller and call the number from your voice phone.  
It should 'squeal like a pig'.  If it doesn't then perhaps your 
phone system has a problem.  (Which incidentally, you should check 
for the squeal first).  If this works then write these codes on a 
label and paste it to the side of the modem.  This is where I found 
these codes, on the modem we removed from our ASCII workstation 
controller this week.  Yep, we just shut her down and are using the 
modem elsewhere.





Jeff.Schmehl@besi.com on 04/20/2000 04:32:59 PM
Please respond to MIDRANGE-L@midrange.com@Internet
To:     MIDRANGE-L@midrange.com@Internet
cc:      
Fax to: 
Subject:        Client Access Async problem

We had a power outage at the site with our AS/400 last night.  Since then 2
remote users that use Client Access Async connection cannot dial in to our
system.  Everything looks fine on the AS/400.  The ASCII workstation
controller is fine.  The modems are operational.

What happens is that when the user dials in through Client Access, the
modems at the AS/400 will answer but if you listen to the modem on the PC,
it just continues to ring.  I've powered off the modems at the AS/400 and
back on again but the same result.  I do not get any messages on the AS/400.

At this point, I am stumped.  Does anyone have any suggestions?

Thanks,

Jeff Schmehl

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